As a content creator on a multi-disciplinary product team, you’ll work alongside designers, developers, and project managers to plan and build custom digital experiences. Your job is to craft product content that’s precise, human, and helpful.

To be successful in this role, you must:

  • Be a strong, adaptable writer who is familiar with digital content best practices
  • Possess an immaculate attention to detail that is evident in the quality and polish of your writing
  • Take your work more seriously than yourself
  • Use language to help design end-to-end user experiences
  • Be able to juggle multiple projects in a fast-paced, deadline-sensitive environment
  • Have a working knowledge of current and emerging web standards (don’t worry, no coding necessary), and are sensitive to the implications of specialties like Search Engine Optimization
  • Possess strong interpersonal skills, noting where work overlaps across the team and bringing folks together
  • Be comfortable creating branded content that carries themes throughout a product
  • Understand that feedback is part of every project
  • Leverage data to drive your messaging decisions
  • Communicate ideas clearly to internal and external team members
  • Enjoy coming to work every day

The person chosen for this position will:


  • Help translate project goals and user experience recommendations into content plans for a wide range of digital products and services
  • Collaborate with other Firefli team members and client subject matter experts to identify content needs, leverage existing content, and write new content
  • Create or work within established tone and voice standards, ensuring details (such as headlines, captions, etc.) support the overall user experience
  • Participate internal and external content review, workflow, and approval process
  • Transfer approved content into relevant content management systems


  • Actively participate in both internal and external QA to identify and correct bugs and other issues
  • Make recommendations regarding content governance
  • Complete on-going content maintenance requests on behalf of clients
  • Participate in client training and hand-off

All applicants are required to have:

  • at least 3-5 years of combined applicable education and experience
  • experience working in content management systems such as WordPresss and GatherContent
  • degree in Communications, English or another relevant field

Perks & Benefits

We believe that it is our responsibility as a company to take care of each other. We work hard, play harder, and the results are undeniable. Our benefits are a thank you to the amazing individuals who make Firefli everything it is.

  • Unlimited Vacation
  • Health Insurance
  • Retirement Plan
  • Continuing Education